Refund policy

 Return & Refund Policy

At Sellivora, we offer a **30-day return policy**. You have **30 days from the date you receive your order** to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

- In the same condition as received
- Unused and unworn
- In its original packaging
- Accompanied by the receipt or proof of purchase

 How to Request a Return

To request a return, please contact our support team at **support@sellivora.com** with your order number and the reason for your return.

Once your request has been reviewed and approved, we will provide you with detailed return instructions, including the appropriate return address.

Items returned without prior authorization will not be accepted.

## Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping.

 Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, please contact us immediately at **support@sellivora.com** so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

- Perishable goods (such as food, flowers, or plants)
- Personalized or custom-made products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items

If you have any questions about whether your item is eligible for return, please contact us before initiating your request.

 Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for your original purchase (if eligible). Once your return has been approved, you may place a new order for the item you prefer.

 European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 30 days for any reason and without providing a justification.

Returned items must still meet the eligibility requirements described above.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within **10 business days** after inspection.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than **30 business days** have passed since your refund was approved, please contact us at **support@sellivora.com**.